Term and policy

Our Mission

It is our mission at Nail Central Forest Hill to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and life long education, we will strive to be your number one choice for all your nail care needs, while setting the standard in nails spa environmental responsibility.

Refunds, Returns and Exchanges

If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24-72 hours of the service.

You must arrange an appointment to have your nails fixed within 7 days after your initial service.

We will not be responsible for any breaking, lifting or infected nails.

Re-fills over the prescribed maximum 2-3 weeks period will be charged an extra fee.

If you damage the original design a charge will apply for repairs.

We will not offer any refund or credit note because you have simply changed your mind.

We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.

As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.

For example due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).

Gift Card / Voucher Terms of Use

You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.

Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

You cannot cancel your Gift Card.

You are responsible for the use and safety of your Gift Card.

Complaints/Feedback

If the matter is not resolved to your satisfaction, please contact Nail Central Forest Hill at (03) 8806 8252 or via email info@nailcentralforesthill.com.au